Show All Answers

1. Why does my phone ring once and hang up?

It has called me twice and won't let me answer it. If they have a ring back tone, which plays a song instead of ringing, the system will interpret this as an Operator Intercept and hang up, only to retry the number. They have two options. They can remove the ring back tone or they can contact their cell phone provider and request that the phone number 866-419-5000 for CodeRED bypassed by this feature.

2. Why did it leave only part of the message on my answering machine?

CodeRED will leave a message on an answering device. There are many different brands and types of capturing devices for leaving a message. Occasionally something about the answering device or the beep of the device causes the system to think it has reached a live person and begins playing the message. When the message is left, it only leaves part of the message. You may call back the number you see on your Caller ID back 866-419-5000 and receive the entire message. This does not happen often.

3. Why did I get a call, but no message played?

If they answer and do not say hello, CodeRED will not begin playing automatically. It is trying to determine if is has reached a live person or answering device. If they do not say anything, it will hang up and retry the number in the next pass of the non connected numbers.

4. Why did CodeRED call me several times?

If there is no answer and they do not have an answering device, the number will be attempted up to 3 times.

5. What is CodeRED used for?

CodeRED will be used for significant incidents and events where the timely notification of an affected population or geographic area is essential.

6. Will the system work with cell phones?

Yes. But, your cell phone number needs to be associated with your Town of Highland Beach address. We encourage you to register your cell phone number.

7. What should I do if I don’t receive a message?

Your area of the community may not be affected. In which case, you won't receive a call even if it's only a block away.

8. What should I do if I don’t receive a message?

Your area of the community may not be affected. In which case, you won't receive a call even if it's only a block away.

9. What should I do if I receive a CodeRED message?

• Listen Carefully
• Follow Instructions
• Don’t hang up until you hear the whole message (The message will not be repeated)
• Do Not call 9-1-1 unless instructed to do so (You will only tie up emergency lines)

10. How does it work?

CodeRED delivers the important message through a high-speed telephone calling system to a phone number on the CodeRED database. Town staff will access CodeRED via a secure portal on the web. A "call area" will be marked identifying street addresses. Telephone numbers will be matched up electronically to these addresses through the use of Geographical Information Systems (GIS). A pre-recorded message will be sent out via the telephone with information about the incident and possibly instructions for action to be taken.

11. How will I benefit from this service?

This high-speed telephone system will allow the Town of Highland Beach to contact participants to provide information about a critical situation, what action needs to be taken, and notification that the situation has been resolved.

12. How Do I Register

The following information is required to add a telephone number into the "CodeRED" database: first and last name; address (physical address, no P.O. boxes); city; state; zip code; and primary phone number. A primary phone number is most likely the identified home phone number. An alternate phone number, such as a mobile phone, can also be entered and both the primary and alternate line will be contacted in the event of an emergency. The system works with cellular phones but requires a Town of Highland Beach street address. When entering information, please fill out all of the screens because the newest data entered will replace the old data; this would include the notifications you'd like to receive as well. So, if you'd like to change the weather warnings you are signed up for, you simply resubmit your information through the Community Notification Enrollment page.

For those who are hearing impaired the sign up form offers a TDD ONLY option for tone delivery of emergency messages. Messages delivered to phone numbers marked TDD will only be delivered in a TDD/TTY format. Residents without Internet access may contact Town Hall at 561-278-4548.

This system will be used for emergency purposes or notification of information considered to be vitally important.

Examples of times when the CodeRED system could be utilized: drinking water contamination, utility outage, evacuation notice, missing person, fires or floods, bomb threat, hostage situation, chemical spill or gas leak, and other emergency incidents where rapid and accurate notification is essential for life safety.

13. What is CodeRED?

The CodeRED Emergency Notification System is a fast communication service allowing the Town of Highland Beach to notify citizens of an emergency situation. It enables the city to provide mass notification quickly and easily. This service is free to all residents and businesses located within our incorporated limits.